1 reviews | Active since May 2017

16 May 2017, 10:07

Unable to cancel insurance

<p>I am unable to contact either C Surance or Finrite insurance regarding the cancellation of my cell phone insurance.</p> <p>Aside from the fact that i'm furious that i am still being charged insurance that i'm sure I cancelled over two years ago, there seems to be no way of contacting C Surance to clear this up.</p> <p>I stopped recieving statements/ invoices over two years ago when I moved overseas. Which was i'm sure the point at which I apparently never actually cancelled my insurance.</p> <p>There is no email contact address for C Surance and their number places me on hold for an indeterminant amount of time (I have never got through to anyone)</p> <p>I have tried to sort this out through Finrite insurance as they seem to be linked, but no good that way either. I have either been 'transferred' to the 'infinite hold' or to a dead line.</p> <p>This level of difficultly for a client to contact an insurance provider is ridiculus.</p>

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Replies (3)
Cell C
Cell C's reply16 May 2017, 10:18
Official

Hi Lewis

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply16 May 2017, 11:53
Official

Palesa confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply18 May 2017, 08:20
Official

As per communication, you have been advised on a way forward regarding this matter.

Regards

Cell C | PN