1 reviews | Active since Jul 2016

07 Jul 2019, 08:35

Unable to cancel data contract

I have an account for data setup for my tablet. In May I discovered that I am still paying R99 per month for data even though I have canceled contract at least 3 years ago. I do not use tablet anymore. Unfortunately I could not find proof of cancellation. I canceled it again on 07/05/2019. This time I have proof. R99 was deducted on 26/05/2019 being the same month of cancellation. But again on 26/06/2019 R99 was deducted. Fortunately I was able to use my bank app to reverse payment. Now I have to reverse payment every month for the rest of my life since Cell C is unable to stop *****ing R99 every month.

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Replies (1)
Cell C
Cell C's reply08 Jul 2019, 09:43
Official
Good morning Jan

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 

Best regards,