Unable to cancel contract due to incompetencies

In late November / early December 2020 I was called by a cell c representative that sold me a contract for 180 minutes, 2 GB of data and "X" amount of sms's. In January 2021 I had used 60 minutes and was then unable to make any further calls. Upon calling into cell c it was found that I was sold a contract that was limited which I was not made aware of and this is against the law and can be reported to the consumer protection act for further action. I decided to just cancel the contract instead as I did not have the time nor the energy to embark on this. To date I have not been able to successfully cancel my contract due to incompetencies from cell c. They will put you from department to department and no one can actually help you out. I remember receiving a response "It is with the back office and unfortunately they don't take calls" I think I have new found respect for Eskom after this experience with Cell c. I can almost anticipate the response I will get to this to be something along the lines of "We have escalated the matter . . . "