ML
Mpho L

1 reviews | Active since Mar 2015

31 Mar 2015, 23:09

Unable to cancel contract but continue billinng

Hi, i wonder if i will ever want to use your service , from the 17 on feb 2015 i have send email, call and am not getting any joy doing that, every time i send request to cancel my expired contracts i am told that am owing and i arrange for debit order to pay that outstanding amount, and i don't get any confirmation of payment or progress of cancellation, from 17 feb till last week when i made another call and upon that just receive another 2 statement saying you owing R74 and 94 but today 2 debit orders when off my account with the very same amount i was told to payment few weeks back. but statement received says the different and still billing me after a months of requesting cancellation. my last email and call was 16 march still no call or any communication but you guys just take my money extra without any guys explanation<br> <br>

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Replies (1)
Cell C
Cell C's reply01 Apr 2015, 08:04
Official
Hello Lactin,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN