EW
ERIKA W
1 reviews | Active since Apr 2015
10 Oct 2024, 06:31
Unable to cancel Call C contracts for 18 months
Cancelled 3 Cell C contracts in store ( Rosebank) in May 2023. Debit orders still going off monthly. Tried calling numerous times 084135 and 084143 to be told a manager will phone back. No call backs. With some calls centre employees I passed the security check, with others not yet the same questions were asked and the same answers provided. All 3 contracts have not been used by myself since November 2021. How is it possible to deduct monies, but I am unable to cancel or apparently fail the security questions?
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
10 Oct 2024, 07:24Dear ERIKA WEBER
Thank you for reaching out to us.
We regret to learn that you wish to cancel your cellphone contract and sincerely apologize for any inconvenience you have experienced.
Rest assured, we will investigate the matter promptly and will be in touch with you shortly.
Regards
Cell C | NT
Thank you for reaching out to us.
We regret to learn that you wish to cancel your cellphone contract and sincerely apologize for any inconvenience you have experienced.
Rest assured, we will investigate the matter promptly and will be in touch with you shortly.
Regards
Cell C | NT
Cell C's reply10 Oct 2024, 07:24
Official
Dear ERIKA WEBER
Thank you for reaching out to us.
We regret to learn that you wish to cancel your cellphone contract and sincerely apologize for any inconvenience you have experienced.
Rest assured, we will investigate the matter promptly and will be in touch with you shortly.
Regards
Cell C | NT
Thank you for reaching out to us.
We regret to learn that you wish to cancel your cellphone contract and sincerely apologize for any inconvenience you have experienced.
Rest assured, we will investigate the matter promptly and will be in touch with you shortly.
Regards
Cell C | NT
EW
ERIKA W's updateReviewer Update
11 Oct 2024, 16:25This reply is 50% sufficient! Contracts have been cancelled! Thank you so much! Problem is, confirmed by call centre agent that the numbers have been on disservice. How how can a company deduct funds when a contract is no longer in service .... When did cell c realise this? A full refund would be in order, for NO SERVICES, YET MONTHLY debit orders!!! It is already confirmed on the system!
EW
ERIKA W's update11 Oct 2024, 16:25
Reviewer Update
This reply is 50% sufficient! Contracts have been cancelled! Thank you so much! Problem is, confirmed by call centre agent that the numbers have been on disservice. How how can a company deduct funds when a contract is no longer in service .... When did cell c realise this? A full refund would be in order, for NO SERVICES, YET MONTHLY debit orders!!! It is already confirmed on the system!
EW
ERIKA W's updateReviewer Update
11 Oct 2024, 16:38Brilliantly service after this review! Managed to cancel contracts! However, it was confirmed that neither of my numbers are active, yet I have been debited. ...for how long? Requested a refund, response was that "I will get back to you ".. nothing! No response ! I demand a refund for the period of time my numbers have been inactive!!!
EW
ERIKA W's update11 Oct 2024, 16:38
Reviewer Update
Brilliantly service after this review! Managed to cancel contracts! However, it was confirmed that neither of my numbers are active, yet I have been debited. ...for how long? Requested a refund, response was that "I will get back to you ".. nothing! No response ! I demand a refund for the period of time my numbers have been inactive!!!
EW
ERIKA W's updateReviewer Update
11 Oct 2024, 16:39I would i.agine we are looking at a period of time from November 2021. Surely if the number has been inactive, what have I been paying for .....
EW
ERIKA W's update11 Oct 2024, 16:39
Reviewer Update
I would i.agine we are looking at a period of time from November 2021. Surely if the number has been inactive, what have I been paying for .....
EW
ERIKA W's updateReviewer Update
15 Oct 2024, 06:29Awaiting a positive response....
EW
ERIKA W's update15 Oct 2024, 06:29
Reviewer Update
Awaiting a positive response....
EW
ERIKA W's updateReviewer Update
15 Oct 2024, 16:57Kindly provide me with a functional reference number in order to follow-up missed calls. The last ref number could not be detected when I returned a call.
EW
ERIKA W's update15 Oct 2024, 16:57
Reviewer Update
Kindly provide me with a functional reference number in order to follow-up missed calls. The last ref number could not be detected when I returned a call.
EW
ERIKA W's updateReviewer Update
27 Oct 2024, 15:20I was told by Sidwell it would take 3-7 days for my refund! My cancellation in may 2023 was picked up on the system. It has been more than 7 days, no refund, no communication! Extremely irritated,!
EW
ERIKA W's update27 Oct 2024, 15:20
Reviewer Update
I was told by Sidwell it would take 3-7 days for my refund! My cancellation in may 2023 was picked up on the system. It has been more than 7 days, no refund, no communication! Extremely irritated,!
EW
ERIKA W's updateReviewer Update
27 Oct 2024, 15:24Also still no reference number to follow -up!
EW
ERIKA W's update27 Oct 2024, 15:24
Reviewer Update
Also still no reference number to follow -up!
EW
ERIKA W's updateReviewer Update
25 Nov 2024, 10:59Unable to get a refund after I cancelled my contracts is May 2023. Apparently a credit was posted to my account on 12 November. No refund. There has been communication back and forth for an employee Sidwell who is trying his best. My first complaint wat 10 October. I have no way of escalating this issue. On Friday I was asked to send my BANK STATEMENT for Cell-C to confirm that I have NOT received the funds!!!!!! I have have requested proof of payment which is not forthcoming and I was told I can complain on Hallopeter again! Am I dealing with a ****a shop? Why is finance unable to provide proof of payment if the "alleged credit" was paid on 12 November.
EW
ERIKA W's update25 Nov 2024, 10:59
Reviewer Update
Unable to get a refund after I cancelled my contracts is May 2023. Apparently a credit was posted to my account on 12 November. No refund. There has been communication back and forth for an employee Sidwell who is trying his best. My first complaint wat 10 October. I have no way of escalating this issue. On Friday I was asked to send my BANK STATEMENT for Cell-C to confirm that I have NOT received the funds!!!!!! I have have requested proof of payment which is not forthcoming and I was told I can complain on Hallopeter again! Am I dealing with a ****a shop? Why is finance unable to provide proof of payment if the "alleged credit" was paid on 12 November.
EW
ERIKA W's updateReviewer Update
25 Nov 2024, 13:48Still unable to get proof of payment from cell C and I am still asked for my bank statements.
Seems like this is an issue that needs the attention of the press.
Seems like this is an issue that needs the attention of the press.
EW
ERIKA W's update25 Nov 2024, 13:48
Reviewer Update
Still unable to get proof of payment from cell C and I am still asked for my bank statements.
Seems like this is an issue that needs the attention of the press.
Seems like this is an issue that needs the attention of the press.
Cell C's replyOfficial
25 Nov 2024, 14:30We sincerely apologize for the inconvenience and frustration this has caused. Please rest assured that our team is actively looking into your query and proof of payment request. We’re committed to resolving this matter as quickly as possible.
We’ll be in touch with you to provide updates and assistance. Thank you for your patience while we work on this.
Regards,Cell C | TM
We’ll be in touch with you to provide updates and assistance. Thank you for your patience while we work on this.
Regards,Cell C | TM
Cell C's reply25 Nov 2024, 14:30
Official
We sincerely apologize for the inconvenience and frustration this has caused. Please rest assured that our team is actively looking into your query and proof of payment request. We’re committed to resolving this matter as quickly as possible.
We’ll be in touch with you to provide updates and assistance. Thank you for your patience while we work on this.
Regards,Cell C | TM
We’ll be in touch with you to provide updates and assistance. Thank you for your patience while we work on this.
Regards,Cell C | TM
EW
ERIKA W's updateReviewer Update
25 Nov 2024, 15:48I have been hearing this for 6 weeks already. With no concrete results, instead asking me for to disclose personal information, which my private banker agreed is unacceptable. I even copied in the email from my private banker confirming that no payment is pending.
Not sure if this is suppose to be a joke because at this stage none of this is funny. Enough time has been spent on this issue.
Not sure if this is suppose to be a joke because at this stage none of this is funny. Enough time has been spent on this issue.
EW
ERIKA W's update25 Nov 2024, 15:48
Reviewer Update
I have been hearing this for 6 weeks already. With no concrete results, instead asking me for to disclose personal information, which my private banker agreed is unacceptable. I even copied in the email from my private banker confirming that no payment is pending.
Not sure if this is suppose to be a joke because at this stage none of this is funny. Enough time has been spent on this issue.
Not sure if this is suppose to be a joke because at this stage none of this is funny. Enough time has been spent on this issue.
Cell C's replyOfficial
25 Nov 2024, 16:47We understand how disappointing and exhausting this experience has been for you, and we truly regret the inconvenience caused.
Our team is actively working on resolving this issue and ensuring it is addressed as a priority. We recognize the time and effort you’ve already invested and truly regret that this has not been resolved sooner.
Regards,
Cell C | TM
Our team is actively working on resolving this issue and ensuring it is addressed as a priority. We recognize the time and effort you’ve already invested and truly regret that this has not been resolved sooner.
Regards,
Cell C | TM
Cell C's reply25 Nov 2024, 16:47
Official
We understand how disappointing and exhausting this experience has been for you, and we truly regret the inconvenience caused.
Our team is actively working on resolving this issue and ensuring it is addressed as a priority. We recognize the time and effort you’ve already invested and truly regret that this has not been resolved sooner.
Regards,
Cell C | TM
Our team is actively working on resolving this issue and ensuring it is addressed as a priority. We recognize the time and effort you’ve already invested and truly regret that this has not been resolved sooner.
Regards,
Cell C | TM
Cell C's replyOfficial
27 Nov 2024, 09:52Dear Erika,
We understand that this is taking longer than expected.
The query is with management and you will receive an update soon.
Regards,
Cell C | TN
We understand that this is taking longer than expected.
The query is with management and you will receive an update soon.
Regards,
Cell C | TN
Cell C's reply27 Nov 2024, 09:52
Official
Dear Erika,
We understand that this is taking longer than expected.
The query is with management and you will receive an update soon.
Regards,
Cell C | TN
We understand that this is taking longer than expected.
The query is with management and you will receive an update soon.
Regards,
Cell C | TN
EW
ERIKA W's updateReviewer Update
28 Nov 2024, 10:12Thank you Cell-C, Sidwell and Thato for following up and processing my refund.
EW
ERIKA W's update28 Nov 2024, 10:12
Reviewer Update
Thank you Cell-C, Sidwell and Thato for following up and processing my refund.
EW
ERIKA W's updateReviewer Update
28 Nov 2024, 12:58I appreciate the commitment and effort and how much correspondence has passed
EW
ERIKA W's update28 Nov 2024, 12:58
Reviewer Update
I appreciate the commitment and effort and how much correspondence has passed
Cell C's replyOfficial
28 Nov 2024, 13:07You're most welcome.
Regards,
Cell C | TN
Regards,
Cell C | TN
Cell C's reply28 Nov 2024, 13:07
Official
You're most welcome.
Regards,
Cell C | TN
Regards,
Cell C | TN