Unable to cancel account

This is an Cell C/FNB complaint. I was called by an FNB consultant in Dec to sell me 1 contract with Cell C consisting of 2 cell phones. I wasn't fami**** with the phones & the salesperson advised I could cancel after doing research and not being happy. I cancelled same day & the FNB consultant advised it was cancelled. Following day a package arrived from Cell C which, to date, I haven't opened. I called FNB who advised I must contact Cell C on 084 140. I left my current job+went on holiday & was unable to arrange for collected by Cell C. I only did this in January. I struggled several times to cancel the contract, each time the Cell C consultant transferring me to a different department and I got cut off everytime, having to call back and being back at square 1. I spent over R100 in airtime trying to cancel this contract incorrectly arranged by FNB. After struggling for over 3 weeks I decided to write a complaint to Cell C on 13/02/2015 + have still not been assisted with this. Cell C has however deducted the R99 from my bank account. I refuse to call+spend more airtime+have continued writing to Cell C several time to ask to be contacted by consultant, to no avail!!