AL
Atiyah L
1 reviews | Active since Dec 2017
05 Apr 2019, 17:38
Unable to block lost phone
Although the customer service advisor was friendly it was clear that the advisor became rather irritated when security was incomplete. What I find appalling is that when a phone is ****** I am unable to block it unless I can confirm a last number dialed or top up amount.
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Replies (1)
Cell C's replyOfficial
06 Apr 2019, 07:15Good morning Atiyah
We will get someone to assist with blocking your phone. Apologies for the manner in which the consultant behaved while performing the security check.
A security check is mandatory and it is part of the process, it helps to protect customers details against ********** activities.
Regards
Cell C | PN
We will get someone to assist with blocking your phone. Apologies for the manner in which the consultant behaved while performing the security check.
A security check is mandatory and it is part of the process, it helps to protect customers details against ********** activities.
Regards
Cell C | PN
Cell C's reply06 Apr 2019, 07:15
Official
Good morning Atiyah
We will get someone to assist with blocking your phone. Apologies for the manner in which the consultant behaved while performing the security check.
A security check is mandatory and it is part of the process, it helps to protect customers details against ********** activities.
Regards
Cell C | PN
We will get someone to assist with blocking your phone. Apologies for the manner in which the consultant behaved while performing the security check.
A security check is mandatory and it is part of the process, it helps to protect customers details against ********** activities.
Regards
Cell C | PN