Unable to blacklist the phone for a month!

<p>My phone was ****** on 31 July 2016 on the same day, I logged a call with Cell c to blacklist the phone. The agent told me it will take up to 48 hours to do that, as it needs to go to the back office. I was leaving the country on 02 August 2016 and up to that date didnt hear any response from Cell c. The alternative number that was given to Cell C to contact regarding the result, wasnt contacted either. When I came back back to the country on 29 August 2016, I called Cell C again, when they tell me they couldnt blacklist the phone because of the insufficient information was given (nevermind them not bothering to contact on the alternative number). Case was reopened again, just to hear today they couldnt open a case because I need to go to the store to do this proccess! So, it took you a month to realise this?! What a pathetic service you give, Cell C! And very *********** stuff thats working there! Where in your live it takes a whole month to black list YOUR OWN cell phone!</p>