Unable to blacklist ****** phone

Had my phone ****** yesterday. I am unable to file a case with the police and file an insurance claim due to me not blacklisting my phone. I contacted your call centre and their systems were unable to blacklist the phone. I was then advised that I need to go into a branch. After going into Sandton City Cell C, I was told that they were unable to blacklist the phone either, due to a system error. Apparently this has been an ongoing issue for 2 days now and they do not know when the issue is going to be resolved. One would think that a nationwide system failure to blacklist phones would be an extremely high priority given the crime in our country..this is not even the 1st time that the store was experiencing system issues..I was in store last Monday (17/03/2015) and they could not do any checks on customers to issue new contracts. Question is: Does the Cell C system ever work? While you guys are taking your sweet time fixing your system, the guys that ****** me are still at large and will probably have my phone out of the country very soon...and are probably enjoying the features of their new phone (they were able to unlock it and restore settings)