Unable to be assisted with a sim swap

Cell C Sim Swap rules makes no sense. I have been a cell c prepaid customer for a while now. 1st time January 2022 my sim card stopped working, I went to cell C shop in Sandton, I was assisted with no hassles. 2nd time december I lost my phone... left it in my Bolt ride and was unable to recover the phone so I had to do another sim swap. I took my ID card to the shop and completed most of the security questions correctly- the only thing left was date of rich.. amount was correct but they refused to assist me fortunately - I had recharged using my bank app... I had to walk to the other side of the mall to get my statement so I can give them the date. Sim was then activated. 3rd time February 22 I was ****** if my new phone at gun point. I called cell C to block my sim card - I only called on the 24th or 25th reason for this was I could easily find someone using a cell c network ( now I understand why). I was asked security questions which I passed. Yesterday the 28th of Feb, I went to boulders store and the rude consultant did not put an effort to assist me, she gave me the form to complete which I did and the security questions where exactly the same as the one I answered on the phone but the lady told me I failed. I don't understand how and she did not even show empathy when she told me I had to get a new number even after explaining that the number is linked to all my banking apps and registered as my email recovery number. I am currently job hunting and the cell c number is registered on my cv and job applications I submitted online... even the email I cannot recover is on my job application. I have cash send I need to withdraw from money sent to that number. My life is basically stuck as I am unable to do anything at the moment because cell c refuses to assist me. I had my ID card... can they not verify my details on their system as my sim card was rica'd using my name, ID number and address and I personally went to the shop myself. Can anyone at Cell c have empathy to assist with me with a sim swap so reconstruct my life after being ****** at gunpoint. Not being able to recover my cell c number I used before adds to my trauma. basically i have to restart my life from the start. Everything I have is registered on that cell c number.