Unable to assist with damaged phone

I called Sandton City's Cell C, to enquire about my Huawei P7 that is unable to to charge and my cracked cover at the back of the phone. The consultant gave me an estimation on the quotation ,but advise me to bring my phone to the store for further assessment. On Sunday,the 20th Sep 2015, I took my phone to the store, the Huawei Consultant advise i take my phone myself to the Huawei Buildings in Bedfordview for further assistance.<br> <br> My question is, are all the clients over South Africa suppose to take they phones to Bedfordview as its the only Huawei Head offices to get their phones repaired? Isn't it when i bring my phone to the store that you guys book my phone in and get it repaired?<br> <br> This is the most pathetic thing I've ever encountered. When i was with Vodacom, they have a service store where you are easily assisted,as they take your phone and send it for repairs and ensure that your phone is still under warranty and confirms that no payment is due to the client.<br> <br> Mind you my next upgrade is in November 2016, how am i going to pay for a phone that i cannot even use?<br> <br> #****EDAF