Unable to assist me

I transferred a huge amount of money cellc, and I have no account/ no dealings with cell c, they are totally refusing to give me back my funds. According to feedback from a lady a cellc \ Cell C does not unallocated payment"<br> can someone call me back. My bank tried to help and failed to get the money back from cellc. The payment was made to an account belonging to someone else. Please call me urgently """