MP
Myendhran P

1 reviews | Active since Feb 2016

29 Aug 2016, 14:35

Unable to assist...

<p>My sim card got damaged.... contacted my service provider in order to do a sim swap... first im told that the sim i have is rica'd.. get a new 1 they tell me so i did... called the call centre first attemped failed... second ... third ... forth all failed... so they want to tell me that i dont know the numebrs of ppl that i phoned. i spend hours on the phone to get the damn sim swap and still nothing, **** service no wait very **** service. i need it sorted i need my number. and please note that the number provided is an ALTERNATIVE NUMBER I NEED A SIM SWAP FOR ********** 314</p>

0
Replies (3)
Cell C
Cell C's reply29 Aug 2016, 15:09
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply30 Aug 2016, 10:37
Official

As per feedback, Nelly will be in touch.

Regards

Cell C | PN

Cell C
Cell C's reply01 Sept 2016, 12:06
Official

We are sorry that we were not able to resolve your problem. As explained by our consultant, a security check has to be performed to protect our customers. We really do want to help. Please feel free to contact us.

Regards
Cell C | PN