Unable to allocate payment

I paid an amount of R195.00 as requested, I was told that I could use my contract no or names as referance. I was told that the POP was received, later I was told that I owe R377, and that the R195 was not reflecting. <br> Now no one can tell me what will be the way forward with this query. I was given query no:***, but no one can find details with it. I have had it with CellC. Can I just have this sorted!<br> <br> I called that Call Centre many times, but was never assisted, and no one gets back to me. I struggled so many time to change my banking details