UNAACEPTABLE SERVICE IN AN EMERGENCY SITUATIO

Trying to get a simswap done know for 3 days as my phone was ****** o 10/12/22. 1st consultant said no proplem will do, must phone when have a new sim, must not rica it. Phoned back, different consultant said I must go to cell c shop. Loadshedding Sunday everywhere. Took a chance phoned again they said I can do it over the phone - failed security test???. Phoned back immediately, luckily 1st consultant of Saturday, Benjamin answered - passed test with same questions & answers???? he will do it must phone back after 24 hrs. Phoned back after 24 hours, diff consultant - told me the 1st 'helpful' consultant has not done it - this is after a day, but she will do it, I must phone back after 2 hours- I even confirmed 2 hours, as I do not know how it works, she said yes - phoned back..... of course I had to explain my whole story again to someone else, she told me before I could explain, I must report it to SAPS, she cant help me. I asked her to hear me out, and explained situation to her, her reply just like the other one "sorry about it" but the excuse now is they can only do it during certain times.... why didn't the 1st consultant told me that. In this day and age they can ***** my phone sell it and use it, but I cannot get a simswap done in 3 days!!!! Just before I went to bed now at about 22:00 I receveid a notification about a simswap and with a number I can phone. After telling my story for how many timess, they could not help me as it is contracts and put me through to pay as you go, pay as you go told me I MUST GET ANOTHER SIM CARD AS THIS ONE IS RICA'd, AFTER I EXPLAINED TO HIM I BOUGHT A NEW SIM CARD AS EXPLAINED BY BENJAMIN AT CELL C WHO SAID I MUST NOT RICA IT AND BENJAMI ASKED ME FOR THE RICA SERIAL NO....?????. I really cannot deal with this ignorance and lazyness. How hard can it be and how long can it take to do a simswap. My boss told my today 2 hours, he is with another service provider I cannot do anything but make a call and send an sms at this stage en before I know it they will allocate my number to someone else. Have been with cell c for about 20 years with same no and this is the service you get when one thing, put of my contol went wrong. And another thing, I rate them high at the end of the conversations 'cause they sound so sincere and honest, but they are ***** and dishonest with about 6 consultants telling each a different story not lifting a finger to do their job, just giving empty promises and a 'sorry about that'. Very unacceptable and annoying service. Very irrated with cell c. Any suggestions what to do to get my phone in working order. I have stuff that needs to get an OTP numbet, for it to work whicj I pay for, all my banking, etc and now I cannot do a thing, just plainly because they are too lazy to help.