*****ulently debiting my account

Just an update on this complaint. I received a prompt contact from a Cell C representative requesting supporting documents. I've submitted the same and was contacted stating that they will only be refunding me for the Sep23 debit order. There were two debit orders (Aug23 and Sep23) that was incorrect. Their reason for not refunding for Aug23 is that i've had use of the equipment. This reasoning is absurd as i only used the equipment for 2 days when trying to set it up. The equipment then malfunctioned and i returned it as part of an out of box failure. At the time when it was processed as out of box failure, they did not have a replacement and could only offer me a more expensive contract which i refused. Based on this, they have no right to the Aug23 debit order. I did not enjoy any benefit of their product and it was not a fault on my part.
Absolutely appalled by the reason provided by Cell C for keeping my money.

Good day, the usage was to set up the laptop which failed to operate within 2 day. Why should i be penalised for a faulty device? You failed to replace the laptop together with associated benefits and the contract was cancelled. as this is an out of box failure. Your options were to replace my laptop which you did not do.

Another update. I was contacted by the Cell C representative advising that my account was checked and reconciled. I was also advised that the refund related to Aug23 will be paid into my account. It has been 2 weeks since and still no refund.