*****ulent Upgrade Unresolved – Continuous Deductions

I am extremely disappointed with Cell C’s handling of a *****ulent upgrade on my account dating back to 24 July 2023. Despite the investigation concluding with the cancellation and deactivation of the *****ulent contract, Cell C continues to deduct escalating amounts monthly (currently R2,415 for December 2024).

I’ve provided multiple reference numbers, including *** (12 August 2024), and have made countless calls and email follow-ups, yet the issue remains unresolved. These deductions are causing significant financial strain, forcing me to reverse debit orders every month.

Cell C’s lack of accountability and urgency is unacceptable. I will escalate the matter to the Telecommunications and Broadcasting Complaints Tribunal (Ombudsman).

Maryke Koen