YS
Yvonne S
1 reviews | Active since Aug 2024
03 Aug 2024, 16:18
*****ulent transactions on canceled contracts
I have long terminated /or canceled my two contracts with the company. That were on month to month since 2020.
I have since called the care center & spoke to Catherine Radebe & Gloria Mthimunye respectively on different occasions. At both instances I was told the contract will be canceled.
Cell C never canceled the contracts & continued to debit my account.
Currently my active renewed communication line is suspended.
My. Ref number is ***.
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Replies (1)
Cell C's replyOfficial
03 Aug 2024, 16:37Dear Yvonne Sepato,
Thank you for bringing this to our attention.
We apologize for the inconvenience and frustration you've experienced. We understand that you have terminated your contracts and have spoken with our care center representatives, Catherine Radebe and Gloria Mthimunye about the cancellation. It’s concerning to hear that the contracts were not cancelled as requested and that you have continued to be debited.
To resolve this matter, we have escalated your query to our team for immediate review. We will ensure that any incorrect charges are addressed. One of our friendly consultants will contact you within 24-48 working hours.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We apologize for the inconvenience and frustration you've experienced. We understand that you have terminated your contracts and have spoken with our care center representatives, Catherine Radebe and Gloria Mthimunye about the cancellation. It’s concerning to hear that the contracts were not cancelled as requested and that you have continued to be debited.
To resolve this matter, we have escalated your query to our team for immediate review. We will ensure that any incorrect charges are addressed. One of our friendly consultants will contact you within 24-48 working hours.
Regards,
Cell C | GN
Cell C's reply03 Aug 2024, 16:37
Official
Dear Yvonne Sepato,
Thank you for bringing this to our attention.
We apologize for the inconvenience and frustration you've experienced. We understand that you have terminated your contracts and have spoken with our care center representatives, Catherine Radebe and Gloria Mthimunye about the cancellation. It’s concerning to hear that the contracts were not cancelled as requested and that you have continued to be debited.
To resolve this matter, we have escalated your query to our team for immediate review. We will ensure that any incorrect charges are addressed. One of our friendly consultants will contact you within 24-48 working hours.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We apologize for the inconvenience and frustration you've experienced. We understand that you have terminated your contracts and have spoken with our care center representatives, Catherine Radebe and Gloria Mthimunye about the cancellation. It’s concerning to hear that the contracts were not cancelled as requested and that you have continued to be debited.
To resolve this matter, we have escalated your query to our team for immediate review. We will ensure that any incorrect charges are addressed. One of our friendly consultants will contact you within 24-48 working hours.
Regards,
Cell C | GN