SD
Samson D
1 reviews | Active since Feb 2015
07 May 2024, 03:04
*****ulent Porting at Cell C
Cell C porting is working for *****sters
On February my number *** was ported without my concern from Vodacom to Cell C. I submitted a copy of my Id and an affidavit to cell C and Proof of my Residential address instructing them to port back my number back to Vodacom but the *****sters were able to port back my number to cell c again. This is unacceptable, how can a *****sters be able to port back my number same day when it has been reported to cell c that it has been hacked. Cell C please look into the matter.
Helpful (0)
Replies (12)0
Replies (12)
Cell C's replyOfficial
07 May 2024, 07:57Dear Samson Dlamini,
Thank you for contacting Cell C.
We apologize for the inconvenience this matter has caused.
As per Porting regulations, Cell C as the recipient network of the number would have been unable to block the port however, once the matter was flagged initially, the Donor network should have put in measures to avoid further ********** activity on your number. In order for us to assist you in porting the number back to Vodacom, you will need to purchase a Cell C sim card and have it registered in your name, you require this SIM in order to receive the OTP to allow the port out as we are unable to automatically reverse a port after a certain period. Thereafter, please forward the affidavit, copy of your ID and proof of residence as well as the serial number of the new SIM card to *** and we will be able to assist further with your request.
Regards
Cell C | TG
Thank you for contacting Cell C.
We apologize for the inconvenience this matter has caused.
As per Porting regulations, Cell C as the recipient network of the number would have been unable to block the port however, once the matter was flagged initially, the Donor network should have put in measures to avoid further ********** activity on your number. In order for us to assist you in porting the number back to Vodacom, you will need to purchase a Cell C sim card and have it registered in your name, you require this SIM in order to receive the OTP to allow the port out as we are unable to automatically reverse a port after a certain period. Thereafter, please forward the affidavit, copy of your ID and proof of residence as well as the serial number of the new SIM card to *** and we will be able to assist further with your request.
Regards
Cell C | TG
Best regards,
Cell C's reply07 May 2024, 07:57
Official
Dear Samson Dlamini,
Thank you for contacting Cell C.
We apologize for the inconvenience this matter has caused.
As per Porting regulations, Cell C as the recipient network of the number would have been unable to block the port however, once the matter was flagged initially, the Donor network should have put in measures to avoid further ********** activity on your number. In order for us to assist you in porting the number back to Vodacom, you will need to purchase a Cell C sim card and have it registered in your name, you require this SIM in order to receive the OTP to allow the port out as we are unable to automatically reverse a port after a certain period. Thereafter, please forward the affidavit, copy of your ID and proof of residence as well as the serial number of the new SIM card to *** and we will be able to assist further with your request.
Regards
Cell C | TG
Thank you for contacting Cell C.
We apologize for the inconvenience this matter has caused.
As per Porting regulations, Cell C as the recipient network of the number would have been unable to block the port however, once the matter was flagged initially, the Donor network should have put in measures to avoid further ********** activity on your number. In order for us to assist you in porting the number back to Vodacom, you will need to purchase a Cell C sim card and have it registered in your name, you require this SIM in order to receive the OTP to allow the port out as we are unable to automatically reverse a port after a certain period. Thereafter, please forward the affidavit, copy of your ID and proof of residence as well as the serial number of the new SIM card to *** and we will be able to assist further with your request.
Regards
Cell C | TG
Best regards,
SD
Samson D's updateReviewer Update
09 May 2024, 18:16Thank you, I have sent all the necessary documents on ***. Must I put the new cell c starter pack on my phone?
Samson Cell: ***
Samson Cell: ***
SD
Samson D's update09 May 2024, 18:16
Reviewer Update
Thank you, I have sent all the necessary documents on ***. Must I put the new cell c starter pack on my phone?
Samson Cell: ***
Samson Cell: ***
Cell C's replyOfficial
09 May 2024, 18:27Thank you for getting back to us. We have received your email and it has been escalated to our Porting team who will be in touch within 24 working hours.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply09 May 2024, 18:27
Official
Thank you for getting back to us. We have received your email and it has been escalated to our Porting team who will be in touch within 24 working hours.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
SD
Samson D's updateReviewer Update
14 May 2024, 20:52Good Day
Can I have feedback on the matter. I think the porting department don't have enough capacity as they have not communicated with me as per your SLA .
Regards
Samson
Can I have feedback on the matter. I think the porting department don't have enough capacity as they have not communicated with me as per your SLA .
Regards
Samson
SD
Samson D's update14 May 2024, 20:52
Reviewer Update
Good Day
Can I have feedback on the matter. I think the porting department don't have enough capacity as they have not communicated with me as per your SLA .
Regards
Samson
Can I have feedback on the matter. I think the porting department don't have enough capacity as they have not communicated with me as per your SLA .
Regards
Samson
Cell C's replyOfficial
14 May 2024, 21:16Dear Samson Dlamini
Thank you for reaching out to us .
We apologize for the delay in resolving the matter , we have requested a follow up from the team. We'll be in touch.
Regards
Cell C | NH
Thank you for reaching out to us .
We apologize for the delay in resolving the matter , we have requested a follow up from the team. We'll be in touch.
Regards
Cell C | NH
Best regards,
Cell C's reply14 May 2024, 21:16
Official
Dear Samson Dlamini
Thank you for reaching out to us .
We apologize for the delay in resolving the matter , we have requested a follow up from the team. We'll be in touch.
Regards
Cell C | NH
Thank you for reaching out to us .
We apologize for the delay in resolving the matter , we have requested a follow up from the team. We'll be in touch.
Regards
Cell C | NH
Best regards,
SD
Samson D's updateReviewer Update
17 May 2024, 07:15Is there anyone that can help on this, please Cell C porting department just communicate, cell *** ***.
Kind Regards
Samson.
Kind Regards
Samson.
SD
Samson D's update17 May 2024, 07:15
Reviewer Update
Is there anyone that can help on this, please Cell C porting department just communicate, cell *** ***.
Kind Regards
Samson.
Kind Regards
Samson.
Cell C's replyOfficial
17 May 2024, 07:52Dear Samson Dlamini
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Regards
Cell C | NT
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Regards
Cell C | NT
Best regards,
Cell C's reply17 May 2024, 07:52
Official
Dear Samson Dlamini
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Regards
Cell C | NT
Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.
Regards
Cell C | NT
Best regards,
SD
Samson D's updateReviewer Update
17 May 2024, 08:13Morning, I am available from 08:00 to 11:00am.
Contact me on *** or ***.
Kind Regards
Samson
Contact me on *** or ***.
Kind Regards
Samson
SD
Samson D's update17 May 2024, 08:13
Reviewer Update
Morning, I am available from 08:00 to 11:00am.
Contact me on *** or ***.
Kind Regards
Samson
Contact me on *** or ***.
Kind Regards
Samson
Cell C's replyOfficial
17 May 2024, 09:27Thank you for getting back to us. We will contact you during those time.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply17 May 2024, 09:27
Official
Thank you for getting back to us. We will contact you during those time.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
SD
Samson D's updateReviewer Update
17 May 2024, 16:29Good day
Xolani phoned me this morning, advised me that port reversal was processed so I should go to Vodacom shop for simswap. I went to Vodacom this afternoon and I was told that my number is still not back to them. Cell c shop also confirmed that the number is still with Cell C
Xolani phoned me this morning, advised me that port reversal was processed so I should go to Vodacom shop for simswap. I went to Vodacom this afternoon and I was told that my number is still not back to them. Cell c shop also confirmed that the number is still with Cell C
SD
Samson D's update17 May 2024, 16:29
Reviewer Update
Good day
Xolani phoned me this morning, advised me that port reversal was processed so I should go to Vodacom shop for simswap. I went to Vodacom this afternoon and I was told that my number is still not back to them. Cell c shop also confirmed that the number is still with Cell C
Xolani phoned me this morning, advised me that port reversal was processed so I should go to Vodacom shop for simswap. I went to Vodacom this afternoon and I was told that my number is still not back to them. Cell c shop also confirmed that the number is still with Cell C
Cell C's replyOfficial
17 May 2024, 17:06We have raised this matter with our porting department. Our team will be in touch to provide assistance.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply17 May 2024, 17:06
Official
We have raised this matter with our porting department. Our team will be in touch to provide assistance.
Cell C | MP
Cell C | MP
Best regards,
Cell C's replyOfficial
20 May 2024, 08:47Dear Samson Dlamini
Please see the below feedback from our porting department.
“Please contact Vodacom and ask them to contact their PST dept. Give this ref to PST consultant: ***CELLCSP***"
Kindly follow this instruction to re-acquire your number as the number is currently with Vodacom.
Regards
Cell C | MP
Please see the below feedback from our porting department.
“Please contact Vodacom and ask them to contact their PST dept. Give this ref to PST consultant: ***CELLCSP***"
Kindly follow this instruction to re-acquire your number as the number is currently with Vodacom.
Regards
Cell C | MP
Best regards,
Cell C's reply20 May 2024, 08:47
Official
Dear Samson Dlamini
Please see the below feedback from our porting department.
“Please contact Vodacom and ask them to contact their PST dept. Give this ref to PST consultant: ***CELLCSP***"
Kindly follow this instruction to re-acquire your number as the number is currently with Vodacom.
Regards
Cell C | MP
Please see the below feedback from our porting department.
“Please contact Vodacom and ask them to contact their PST dept. Give this ref to PST consultant: ***CELLCSP***"
Kindly follow this instruction to re-acquire your number as the number is currently with Vodacom.
Regards
Cell C | MP
Best regards,