*****ulent failed debit order

Item: Cell C
Rating: 1
Author: Mteteleli Q

Why am I being charged for a penalty fee on a closed case still? I had explained over a million times from customer care that, the amount penalised had already been debited and it was confirmed, I have all the reference number and a paid up letter for this, but I will not pay for bull**** and nonsense service.

Helpful (0)

Replies (2)

Cell C's replyOfficial

05 Nov 2025, 12:29

Dear Mteteleli Qoza,

Thank you for getting in touch.

We’re truly sorry to hear about your experience and the frustration caused. We’ve referred your account query to our dedicated team for urgent review. They will be in touch with you to assist further and ensure the matter is resolved appropriately.

We appreciate your patience and the opportunity to make this right.

Kind regards,
Cell C | TM

Best regards,

Cell C's reply05 Nov 2025, 12:29

Official

Best regards,

Cell C's replyOfficial

12 Nov 2025, 12:03

Dear Mteteleli Qoza,

Our support team confirmed that the account error has been corrected and the Cell C account has been closed off.

Thank you for allowing us the opportunity to make this right for you.

Cell C | DA

Best regards,

Cell C's reply12 Nov 2025, 12:03

Official

Best regards,

*****ulent failed debit order

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