JS
JP S

1 reviews | Active since Jan 2022

22 Sept 2025, 08:56

*****ulent debit orders!

I am not a Cell C client for many years now. A *****ulent contract was open on December 2024 and my Bank account was hacked! Since January 2025 each month to date there are *****ulent debit order going off my account! The amount is from below R100 to R8953! I have contacted Cell C and advised that I go to a Cell C store to check. I went to Cell C Key west where JOSEPH MALEMA assisted me, and he could see on their side that debit orders are going through, yet they cannot tell from where, or what bank etc. He contacted Cell C ***** department for assistance, and I was told to to an affidavit at the police station which I have done in March 2025 already. I went back twice to Cell C Key West due to the debit orders still going off my account. SHRUG SHOULDERS Is all I am getting from them! Surely the ***** departments must be able to track and trace! What a disgrace from Cell C!

0
Replies (3)
Cell C
Cell C's reply22 Sept 2025, 09:17
Official
Dear JP Steenekamp,

Thank you for reaching out to Cell C.

We sincerely apologize for any inconvenience you’ve experienced. Please know that we take your concerns seriously and are actively looking into the matter. We will keep you updated as we work towards a resolution.

We truly appreciate your patience and understanding.

Kind regards,
Cell C | NZ
JS
JP S's update03 Nov 2025, 10:32
Reviewer Update
Hi

This is STILL not resolved!

There was a debit order of R70 again in the 31ts of October 2025.

What is it going to take to get rid of unauthorized CELL C debit orders?
JS
JP S's update24 Dec 2025, 12:59
Reviewer Update
Hi

This whole scenario is STILL not resolved as I cannot apply for any loan, contract etc due to me having a NEGATIVE ***** LISTING on SAFPS database.

PLEASE get this resolve URGENTLY!

What a NICE Christmas for me!