SM
Samuel M

1 reviews | Active since Nov 2020

04 Nov 2024, 19:06

*****ulent Contracts at Cell C.

I had a contract with Cell C which expired in October. I called to inform them that i won't be renewing or taking up a new contract as i can no longer afford it.

A few weeks later i recieved a new *****ulent contract taken out in my name of a Samsung phone. I went to the police to ask for an affidavit stating that I haven't agreed to any contract. The affidavit was sent to Cell C contract retention department.

Today on the 4th of November i have recieved another *****ulent contract of Pura that I never app**** for.

Im here to warn the public of this Cell C ****** and how wreckless they are with people's information, especially their Retention Department.

0
Replies (3)
Cell C
Cell C's reply04 Nov 2024, 19:46
Official
Dear  Samuel Mokwa

Thank you for reaching out. 

We assure you that our support team will investigate this matter thoroughly and get back to you as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve these issues.

Regards
Cell C | RM

Best regards,

SM
Samuel M's update04 Nov 2024, 19:53
Reviewer Update
Just investigate your retention department as you will discover a lot of rot there. If this is not resolved as soon as Friday, i will be forced to seek legal advice as Cell C has definitelynitely failed to protect the personal and sensitive financial information i have entrusted you with
Cell C
Cell C's reply04 Nov 2024, 20:09
Official
We understand your concerns, and we sincerely apologize for the distress this situation has caused. Your feedback regarding the retention department is noted, and we take these matters very seriously. Our team will be in touch with you soon. 

Regards,
Cell C | RM

Best regards,