LR
Lubna R

1 reviews | Active since Oct 2019

27 Aug 2025, 22:24

*****ulent Contract taken on customers

Without my knowledge my contract was upgraded to R673.04. When I was paying R200. I would never agree to 3 times more the amount. This is the not the first time cell c sales department has done this to me. The last time I was told I'm getting in upgrade but they ended up adding a new contract. For more money. I made numerous calls and no one from cell has contacted me. I have been with cell for more than ten years. But have received such disgusting service. But I have never been given when I was with Telkom. It was never this bad. I must be out of pocket Which I never budgeted for. Cell C is robbing people. It's money we don't budget for. I never accepted you debiting from me double the amount. I did not approve any mandate from Cell C then how can you have access to my accounts. After so many years Cell C is just abusing a loyal customer Which I don't appreciate. Your staff are ************* do go behind a client's back. I would advise everyone to be wary of cell c

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Replies (1)
Cell C
Cell C's reply28 Aug 2025, 07:28
Official
Dear Lubna Reddy,

Thank you for getting in touch.

We regret to hear about the experience you’ve had and sincerely apologize for the frustration caused. This is certainly not the way we want our loyal customers to feel.

We have escalated your query to our Team to investigate the matter further, and we will be in touch to assist you directly.

Thank you for bringing this to our attention.

Kind regards,
Cell C | TM