*****ulent claims and harassment

Hi my mother has a contract phone with Cell C and as per the contract she is supposed to pay R400 per month via debit order, Cell C is not debiting as per agreed date and she then makes manual payments There is this so called Kelly who keep on contacting her via WhatsApp claiming that the account has not been paid and she says she is supposed to payR531,27 monthly because of additional adjustments made on her account which she knows nothing about The payment of R500 was made on the 31 st July 2024 and she went to the branch at Maponya mall to cancel debit order but the consultant advised to move the date to the 6th monthly I demand the manager to sort this issue out within 24 hours and tell us who made the adjustment and on what grounds, I also demanded disciplinary action against Kelly for *****ulent claims and harassment Cell phone number *** Thoko Ndima