MH
Megan H
1 reviews | Active since Feb 2015
27 Sept 2025, 13:11
*****ulent behavoiur
Terrible customer service!! They make it REALLY difficult to cancel a contract. You cannot cancel at a store - only online through their RETENTION department. What is THAT?! They also trick you into upgrading your contract even thou you have not signed a contract to upgrade. STAY AWAY from this company!
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Replies (1)
Cell C's replyOfficial
27 Sept 2025, 13:37Dear Megan,
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your feedback is important to us, and we’re truly sorry to hear that our service did not meet your expectations.
The cancellation process goes through our Retention Department to ensure proper verification and review.
To assist you further and provide clarity on the matter, kindly share the affected cellphone number or your ID number. This will help us investigate the issue thoroughly and ensure its addressed appropriately.
Regards,
Cell C | RM
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your feedback is important to us, and we’re truly sorry to hear that our service did not meet your expectations.
The cancellation process goes through our Retention Department to ensure proper verification and review.
To assist you further and provide clarity on the matter, kindly share the affected cellphone number or your ID number. This will help us investigate the issue thoroughly and ensure its addressed appropriately.
Regards,
Cell C | RM
Best regards,
Cell C's reply27 Sept 2025, 13:37
Official
Dear Megan,
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your feedback is important to us, and we’re truly sorry to hear that our service did not meet your expectations.
The cancellation process goes through our Retention Department to ensure proper verification and review.
To assist you further and provide clarity on the matter, kindly share the affected cellphone number or your ID number. This will help us investigate the issue thoroughly and ensure its addressed appropriately.
Regards,
Cell C | RM
Thank you for reaching out.
We sincerely apologize for the frustration and inconvenience you’ve experienced. Your feedback is important to us, and we’re truly sorry to hear that our service did not meet your expectations.
The cancellation process goes through our Retention Department to ensure proper verification and review.
To assist you further and provide clarity on the matter, kindly share the affected cellphone number or your ID number. This will help us investigate the issue thoroughly and ensure its addressed appropriately.
Regards,
Cell C | RM
Best regards,