*****ulent, *******, and ********* business practice by cellc,

I wish it was possible to give minus 5 star rating, I received a call from CELLC to upgrade my contract as the Pinnacle contract that I’m currently on are no longer available or supported, the service agent recommend that I change over to a different package, I was unhappy to pay more and the agent inform me “what I can do for you sir is …” he advise on the Elevate 3 contract for both my numbers , and that the Elevator 3 sim only top-up contract he could offer me was R313.96 (per number) total of R627.92 monthly which is in line with my previous contract. Even the benefits for the Elevate 3 contract (SIM ONLY) is 600 any-minutes and 6GB data ( 3 Gb anytime data + 3Gb social media data).

Now based on the cost and the benefits I agree to upgrade my contract, however Cell C deducted on the 15th of June R826.64 from my account, I was under the impression it could possibly be a prorate amount (R627.92 + Prorate = R826.64). On 10 July I received an SMS notifying me that Cell C will deduct R1501.36 on the 15th of July 2024, I immediately contacted the call centre where I was informed that my contract is now for R419.00 per number, total of R826.64, and the R 1501.36 are prorate which is almost double the monthly cost, I request a breakdown of the cost and to date cellc failed to provide the detail. they have now deducted the R1501.36 on the 21 July 2024.

I did NOT agree to the R419, and since all calls are recorded, I request that cell C investigate this matter as I have numerous times throughout the call confirm that the amount per number is R314.00 rounded up, and the agent confirmed it every time as well as that I can cancel my contract at any time as this is based on a month-to-month for 24 months period. I request that this contract be cancelled since I did not agree to the amount, cellc responded with the following "cancellation you will then have to pay the commitment amount of R4,818.53" Again I have expressed my dissatisfaction with the resolution no further response from cellc to date. I have contacted the CallCenter to follow-up as cellc fail to return my calls "our consultants will contact you within 24-48 hours." I called again on Friday 19 July 2024 my first call was ended by cellc when I complain to the agent about not getting feedback on my query my second call I was put on hold for 30 minutes after requesting to speak to cellc management and after 30min the call was ended by cellc.

Debiting an amount that I did not agree to is *****ulent, *******, and ********* business practice.

I have been a customer of cellc for a years now, but the service is deteriorating and staff are very unprofessional. I would really like to speak to cellc management.