1 reviews | Active since Nov 2019
*****ulent acts at Cell C Davenport
I had an extremely disappointing and *****ulent experience with Cell C at Davenport in Durban this past weekend. I originally signed a contract with them in 2023, which was set to end in March 2025. However, without my knowledge or consent, Cell C unilaterally renewed the contract.
When I visited a store in Davenport on Saturday to address the issue, the staff refused to provide any documentation or proof that I had agreed to this renewal. They would not show me the supposed contract or any form of authorization, which I find highly suspicious and *********.
I am extremely frustrated and intend to pursue legal action regarding these deceptive practices. Each time I seek assistance in-store, I am redirected to their call centers, resulting in an endless and unproductive back-and-forth.
Based on this experience, I cannot in good conscience recommend Cell C to anyone. Their lack of transparency and accountability is deeply concerning.
Thank you for bringing this matter to our attention.
We sincerely apologize for the distress and inconvenience caused by your recent experience at our Davenport store. We value your feedback and regret that your experience did not reflect the standard of service we strive to provide. We understand your concern regarding the unauthorized contract renewal and the lack of supporting documentation during your visit. Please be assured that we take this matter seriously and are committed to ensuring it is thoroughly investigated.
To assist you further, kindly send us your ID number or the Cell C number in question along with your contact number via private message. Once we receive these details, we will immediately escalate the matter for a full investigation.
Thank you for giving us the opportunity to address and resolve this issue.
Regards,
Cell C | GN
Thank you for bringing this matter to our attention.
We sincerely apologize for the distress and inconvenience caused by your recent experience at our Davenport store. We value your feedback and regret that your experience did not reflect the standard of service we strive to provide. We understand your concern regarding the unauthorized contract renewal and the lack of supporting documentation during your visit. Please be assured that we take this matter seriously and are committed to ensuring it is thoroughly investigated.
To assist you further, kindly send us your ID number or the Cell C number in question along with your contact number via private message. Once we receive these details, we will immediately escalate the matter for a full investigation.
Thank you for giving us the opportunity to address and resolve this issue.
Regards,
Cell C | GN