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Lesley O

1 reviews | Active since Mar 2021

19 Sept 2023, 09:17

*****ulent activity, information ******. Disservice provided instead...

Cell C is failing as a service provider. They do not protect your information. Be aware and stay alert people. Your number will be cloned, your information will be ******, and, when you attempt to notify them quite kindly about it, they are flippant. As a service provider for telecommunications? Please go back to the drawing board and try again. It's quite evident, your system is not safe.

0
Replies (12)
Cell C
Cell C's reply19 Sept 2023, 09:27
Official
Good day Lesley Otto

We have received your review regarding ********** activity on your line .

We're sorry to hear of the service received from us thus far.

Please elaborate on what transpired so we can assist accordingly.

Regards
NH


Best regards,

LO
Lesley O's update19 Sept 2023, 09:45
Reviewer Update
My 72 year old father's number has been cloned. We notified your ***** department. All documents and emails are available on request. Please also note. Due to money, your people have now enabled *****ulent activity again because you have failed to flag the number. We do not want it deactivated. You need to trace the other party. Being bombarded and having your personal information compromised is disconcerting, to say the least. Please be part of the solution, not the problem.
LO
Lesley O's update19 Sept 2023, 09:48
Reviewer Update
Case number : ***
Cell C
Cell C's reply19 Sept 2023, 09:51
Official
Please forward the documents and email sent to report the matter to *** so we can follow up.
Please use  Lesley Otto Hellopeter as subject.

Do let us know once sent .

^NH

Best regards,

LO
Lesley O's update19 Sept 2023, 10:03
Reviewer Update
Note, this is not my number, this is a senior citizens number. They have been using your service provider for 17 years. I have provided you with a case number. We are unable to receive any form of communication because someone else is using the number. We get updates on their banking activities. People call so many times because the people aren't paying their debt. This is sensitive information. Very sensitive. We just want my father's number to be his and remain his. 17 years ago they never had Rica, hence, we did our duty by Rica'ing the number, running around to safeguard it and then again. The 15th of this month, we started getting notifications of money transfers. This is not an attack on your provider, we have a problem that you need to fix. 
LO
Lesley O's update19 Sept 2023, 10:05
Reviewer Update
So you're saying you have no access to the documents sent?
Cell C
Cell C's reply19 Sept 2023, 10:08
Official
We have noted your concern , please do send and provide the contact number .

^NH 

Best regards,

LO
Lesley O's update19 Sept 2023, 10:16
Reviewer Update
Your domain 
LO
Lesley O's update19 Sept 2023, 10:16
Reviewer Update
Is not found. Did you check your email address provided? 
Cell C
Cell C's reply19 Sept 2023, 10:22
Official
Apologies , it's *** . We have sent you a test email.

^NH

Best regards,

LO
Lesley O's update19 Sept 2023, 10:33
Reviewer Update
Thank you for responding. I look forward to the issue being resolved.
Cell C
Cell C's reply19 Sept 2023, 11:01
Official
Thank you, we have received both the emails for reference .
We have requested the team to investigate .
We'll be in touch within 24-48 working hours 

^NH

Best regards,