AN
Akhona N
1 reviews | Active since May 2019
14 May 2025, 14:56
*****ulent activity
Cellc has performed a hard search on my credit profile without my consent. There are bunch of croocks there don't know how to treat their loyal customers. This is regarded as ***** as you are not allowed to perform a credit check on a persons account without their knowledge.
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Cell C's replyOfficial
14 May 2025, 15:06Dear Akhona Nxumalo,
Thank you for bringing the matter to our attention.
We’re truly sorry to hear about your concerns and the frustration this has caused. We take your privacy and your rights very seriously, and we understand how upsetting this situation must be. A credit check should only be performed with your consent, and we sincerely apologize if this process wasn’t made clear to you.
We have escalated the matter for urgent investigation and will get back to you with a resolution. We are committed to addressing your concerns and ensuring that this doesn’t happen again.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind regards,
Cell C | DA
Thank you for bringing the matter to our attention.
We’re truly sorry to hear about your concerns and the frustration this has caused. We take your privacy and your rights very seriously, and we understand how upsetting this situation must be. A credit check should only be performed with your consent, and we sincerely apologize if this process wasn’t made clear to you.
We have escalated the matter for urgent investigation and will get back to you with a resolution. We are committed to addressing your concerns and ensuring that this doesn’t happen again.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind regards,
Cell C | DA
Cell C's reply14 May 2025, 15:06
Official
Dear Akhona Nxumalo,
Thank you for bringing the matter to our attention.
We’re truly sorry to hear about your concerns and the frustration this has caused. We take your privacy and your rights very seriously, and we understand how upsetting this situation must be. A credit check should only be performed with your consent, and we sincerely apologize if this process wasn’t made clear to you.
We have escalated the matter for urgent investigation and will get back to you with a resolution. We are committed to addressing your concerns and ensuring that this doesn’t happen again.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind regards,
Cell C | DA
Thank you for bringing the matter to our attention.
We’re truly sorry to hear about your concerns and the frustration this has caused. We take your privacy and your rights very seriously, and we understand how upsetting this situation must be. A credit check should only be performed with your consent, and we sincerely apologize if this process wasn’t made clear to you.
We have escalated the matter for urgent investigation and will get back to you with a resolution. We are committed to addressing your concerns and ensuring that this doesn’t happen again.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind regards,
Cell C | DA