Typical Non-Existent Service

I went in to Cell C Clearwater Mall about 3 weeks ago to upgrade my cellphone. I opted for the upgrade to the Lumia 640XL which came with a free subscription to Office 365. On the day, it took Debbie about an hour and a half to process this upgrade. That's the first issue - Incompetence. The bigger issue is around the Office 365. To this day, I have not gotten the access to Office 365. On the day I did the upgrade, their Microsoft representative was not in the store. After numerous phone calls to the branch (and head office), NOBODY has bothererd to call me back or give me the required information to get the Office 365 package as promised in their advert. Makes one wonder...