1 reviews | Active since Jan 2017

16 Apr 2017, 11:58

Tygervalley technical support poor service

<p>I have handed in my cellphone for repairs and the phone cannot be repaired. I left the phone with the consultant as I had to provide the consultant with CSurance claim forms. I then phoned the store and the receptionist informed me that the Manager is busy. I then asked that the Manager or a consultant to send me an email with feedback. I did not receive feedback and I phoned the store again the next day. I have left 3 messages but I have not yet received any feedback or information in this regard. I still don't know if the cell phones and documents were sent to Finrite. I cannot believe that a manager provide such service to a client. </p>

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Replies (3)
Cell C
Cell C's reply18 Apr 2017, 07:19
Official

Thank you for notifying us of the above.

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply19 Apr 2017, 07:43
Official

As per communication, Maropeng will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply21 Apr 2017, 15:30
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN