****ty service from this network provider

On The 11/08/2021 me and my mother(the account holder) went to cell c maponya mall to go lay a complain, they triple debited her account saying that they didn't receive their money,fair enough they didn't, it's their fault they didn't my mother's debit order runs on the 7th according to their agreement with my mom, however they decided to go to her account on the 11th and they never received any money,they never even called to make arrangements this is not for the first time we running around like headless chickens because of cell c,my mom is a pensioner and if you triple debit her you taking all her pension money what do you expect her to eat,we have been calling and no one is giving us answers we would like a refund and then they can call for arrangements I would like for them to cancel my debit order so I pay for myself you guys do not practice Treating Customers Fairly ,this is some ****ty service I'm glad I'm not one of your clients and I hope my mother leaves you guys.... reference no. ***