****TY SERVICE

<p>This is the second review I am wrting about Cell C! Since my last complaint on HelloPeter, absolutely nothing has changed!</p> <p> </p> <p>I received a cellphone in June and not evens 2 weeks of having the phone I contacted Cell C saying the phone was faulty! They promised to collect it from me, which they never did... numerous times I have contacted them and still they did not come and fetch it! Up until last week and Tuesday, (29/11/2016) when my daughter's phones were couriered back to Cell C, I even contacted them to ask if I can send the faulty phone back with the same courier and they agreed! I have also been hassled to pay the full contract amount for the phone, which I have said I will not do, since the damn phone has not been working and have not been picked up from me since my very first complaint! I did however make use of the Sim Card a few times, which I have informed Cell C that I will happily pay for.... however I will not pay for the phone as I have not used it in months! Today (07/12/2016) was the last straw of dealing with Cell C! Trying to find out what is going to happen next, will I get a new phone (then only start paying the full contract amount) or will I just pay for the data/airtime used and then Cell C can have their faulty phone back! I've been on the phone with Customer Service, then transferred to the Repairs Department, Billing Department and Collections Department, this over and over again! From one department to the next to the same department over and over again! This is so frustrating!! Then the damn agents have the audacity to tell me I should have paid! If Cell C does not sort this problem out then I too will take legal action against them because I am not going to be paying for a phone I have not used! The cellphone account in question is ********** !</p>