****ty consultant from your store to the call center

I requested a refund in January I paid it same day later during the day I was told that you will still debit on the 27th came that day you did not debit I called to find out what's going on I was told that I over paid my settlement and I will receive a refund within 7working days till today nothing called during the day I got your nasty consultant you even dropped the call I called back now spoke to one who does not know if she is coming or going when asked questions she just says she can't hear me and drops the phone I went to your store I was told that I can't be assisted I should call your no knowledge agents so please tell me if I will get my money and paid up letter so we can stop chasing each other in circles and thank God I am done with you guys for good