Two weeks with no response from Cell C-***

It appears that client retention after 12 years of loyal service means nothing to Cell C- Extremely Disappointed.Query *** <br> <br> Initial email sent to Cell C Customer service 0n 11 June 2015 -<br> Disappointed & Disgusted with service received from Cell C Overport City! <br> <br> I had been to the store 5 times to request an upgrade with no communication as promised by the store staff, Each time they did not have stock of the phone and promised to call me when stock arrived. On the 5th occasion the store manager blamed her own staff for misinforming me- threatened to make deductions from his salary and further went on to falsely accuse and verbally abuse me in their store. <br> <br> My email to Cell C Customer service-was a detailed email about the poor leadership and management skills exhibited in the store - and the response I receive from the Cell C customer service agent was- \Thank you