Two month old phone not working now I have to pay

I am greatly upset as to the level of service (or rather utter lack thereof).<br> <br> The defective unit that I sent in after barely two months of having it, has been quoted as being damaged by me. I will dispute that matter to the fullest - Sighting the images that I have taken of the unit before I sent it in.<br> <br> It was in near perfect condition with no scratch marks at all. How would a phone that has been that well taken care of be damaged in such a negligent way, this will never hold up in any sort of court if the matter where to come to that.<br> <br> I was quoted around R1025.00 just to fix a sim card reader that cost $5.00(checking online repair stores). I refuse to pay the quoted amount. If perhaps a more acceptable amount can be arranged I might consider it seeing as the unit is still under warranty.<br> <br> Another issue is that the 1st sim listed as being damaged was not the issue as both sim cards where not working.<br> <br> When asking them what the progress was they said they cannot tel me as their mail and systems are down and have been for a while. I called around 13:00 and received a mail from them 12:59. This is all on recording. <br> <br> Hope to hear from you soon Cell C!