Two inquiries still without conclusion - 3 months

I called Cell C Customer Centre sometime in May about a query on my April invoice. I was given a reference number and told that I would be contacted. I then got an email to say that my query was passed on, but then never heard about a resolution. <br> I then lodged another query via the website, now for two different queries on two invoices. Again, I received the automated reference number and for one of them, received an sms that read: \Good day. Thank you for contacting Cell C. Please be advised that your validation has been completed and the usage is valid. Regards Cell C."<br> I then sent an email asking what this meant? It was essentially telling me to just believe CellC that they were right"