Tuesday I bought a data bundle from Cell C, which I didn't receive

Tuesday I bought a data bundle from Cell C, which I didn't receive. I have contacted the customer service centre numerous times. Eventually they sent me a query reference number. Yesterday I got another SMS to follow up on my query. When I called though, I was told the query is incomplete, that they'll rectify the details and send me another SMS with new reference number. When I didn't receive in a few hours, I called back asking to speak to a manager/supervisor. The agent then told me there's no supervisor or manager for me to speak to, she'll pass along my details and have someone call me back. It doesn't take a genius to figure out nobody called. I am tired of waiting. I've been with Cell C for years but this is the first time I see them messing people around. All I want is the refund. Unfortunately Cell C network blocked this phone and I need to wait for another 7 months before it goes away. But with this service I got this week, I'd rather pay the R150 and swap networks. Cell C became a horrible service provider and I'm fed up. Nobody should use Cell C