Trying to ***** from their own long lasting customer due to lack of information

My husband is PAST furious with you people. We did an upgrade and were told our phones will be with us within TWO days, now we called to find out a week later where is our phones as we are paying for the new package, just to be told you are out of stock and we have to wait, then my hubby told me when he asked you to cancel you want to charge him for a whole month due to 2 days after my cancellation??????????????????????????????????? Not prorata because YOU CAN'T SUPPLY and to top it all when asked for a Manager the dumb idiot on the other side of the phone doesn't want to call a manager?????????????????? What poor service since that we have 3 contracts with you people, YOU ASK ME I THINK WE SHOULD CANCEL ALL OUR CONTRACTS