Trying to Port

<p>Okay, so 3 years ago I was on Vodacom and I ported to Cell C and all it took from Vodacom was 1 call to convert to prepaid to port and it was done same day. Fast forward to 2nd August 2016 as I was on a data month to month after a contract finishes, Your call center says I must first be converted back to voice. No problem, come to this morning 4th August I phone to convert to prepaid after being converted back to voice, they then tell me I must wait till the 4th of September for the conversion to take place. Now you tell me how Vodacom can do it immediately 3 years ago but currently Cell C takes a whole month???</p>