RN
Ray N

1 reviews | Active since Jul 2015

06 Jul 2015, 13:42

Trying to get a contract cancelled

Name: Ray Naidoo<br> <br> Firstly, i have been trying to cancel my Cell C contract fro some time now and everytime the call me to say i have qualified for an upgrade i request them them to cancel my contract. the consultants always say they will get someone to call me back and they never do. <br> <br> Secondly Cell C does not have the contract cancellation number on thier website, so i tried calling thier custom care line and all the command prompts take you a dead end.<br> <br> Thirdly, i called thier sales and new contracts number and they picked up withi ten seconds, that where i got the cancellation number 084143. now everytime i call that number nobody answers and there is no way of cancelling my contract which i dont need any more and have not needed fro some time now. <br> <br> and every month they debit my order and if i dont put money in my account the bank will charge my for unpaid debits, so its become a catch 22 situation and Cell C is actually ripping me off. <br> <br> i thinks is really frustrating as a consumer when big companies drive sales with such effiecincy and yet after sales support is invisible. <br> <br> i hope that putting a complaint on this website will assist me in cancelling my contract<br>

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Replies (1)
Cell C
Cell C's reply06 Jul 2015, 14:26
Official
Hello RayNaidoo@1234,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | DA