1 reviews | Active since Oct 2020
Trying to Confirm Payments Made
I honestly cant believe the BAD service. I have my contract for almost 2 years now. I have tried to change my banking details for months but they keep on taking from old account so I have to go on the App and do a payment with my Credit Card. So every failed payment I get charged for this is now months so amount of "penalties" is crazy. Again I paid with my credit card I phoned in they confirmed receiving the payment ( FULL AMOUNT THAT APP SHOWED TO PAY ) when I phoned in was told there is more outstanding. I did a EFT emailed it together with proof of the Credit Card payment ) that amount was already confirmed as received. 4 emails later I keep getting a reply that the Print Screen for the credit card is not accepted but nobody actually reading my email ) Phoning them holding for more than 45 min ( Not from my Cell C as you cannot phone Cell C themselves ) from your phone so have to use another number costing me more money to try and resolve this.
Never received such bad service its been a few hours now and getting no luck
Still no call, service still off etc
Im now just waiting for the funny email asking for Proof of Payment for the Credit Card Payment that already shows on your system ( Confirmed by 2 Agents ) banks DONT issue a Proof of Payment for a Credit Card it is already showing on your system!
If you do not understand basic English please use a Translator before replying to emails.
I do now understand the 1000's of complaints about CellC on here
And the 2 replies that I got was from the same person so there shouldn't be confusion and phoning in holding for over 45min listening to your songs paying per Minute as cant phone you from your own network
Urgency as people receive OTP's on their phone is clearly not a issue for CellC
Getting fast response on here but that also clearly doesnt help
Still no call, service still off etc
Im now just waiting for the funny email asking for Proof of Payment for the Credit Card Payment that already shows on your system ( Confirmed by 2 Agents ) banks DONT issue a Proof of Payment for a Credit Card it is already showing on your system!
If you do not understand basic English please use a Translator before replying to emails.
I do now understand the 1000's of complaints about CellC on here
And the 2 replies that I got was from the same person so there shouldn't be confusion and phoning in holding for over 45min listening to your songs paying per Minute as cant phone you from your own network
Urgency as people receive OTP's on their phone is clearly not a issue for CellC
Getting fast response on here but that also clearly doesnt help
Please rest assured that we have escalated your concerns to our support team as a priority. One of our consultants will contact you as soon as possible to assist and provide a resolution.
Regards,
Cell C | GN
Please rest assured that we have escalated your concerns to our support team as a priority. One of our consultants will contact you as soon as possible to assist and provide a resolution.
Regards,
Cell C | GN