Trying to cancel my contract - what a joke

Call center anger? HUGE. I miss the days of being able to speak to a person face to face who has the authority to make things happen.<br> I thought I had cancelled my Cell C contract as wanted to port to Vodacom - only reason was Cell C did not have the iPhone contract I was looking for. Was told what to do and thought I had done it up until the porting request was made.<br> Now Tsepo at the call center tells me another story. \We will need to review the recording before we can make a decision".<br> Here is what he could not answer. I have a contract for two years which completed its full 24 month cycle in March. Built into a contract is your airtime"