trying to cancel contract since August 2017

I have tried to cancel this contract since August 2017. I paid for the router and followed the your process. See case number ********** 06 [Incident: 180 ********** 31]. Please pay back my money for the months not using your service.

Cell C deducted my money for Feb 2018 and still ongoing. No response since calling you people. You guys are kinda useless and dont have any hope for resolution. I will cancel my debit order, why so long, because I thought Im dealing with a professional company. But you are no better than a public entity. I will ensure that all the people I know will never use your service. Plainly stated, you are bad at resolving issues! 0/10 for service.