RW
Ronel W

1 reviews | Active since May 2021

04 May 2021, 09:19

Trying to cancel Cell C account for over 2 years now.

I've been a customer of Cell C and had a few contracts with them for many years and started having a lot of problems lately. One after the other I cancelled al my accounts but still had one data account that was still active. I tried about 4 times to cancel it and every time the consultant assure me that it is cancelled but then they phone me in three months time and say that I owe them R1650. I then pay it and try to cancel it again and then the same happens in 3 months. I pay again and try to cancel it and the same happened again after 3 months. This went on for 2 years now and I don't receive any data at all. They just phoned men now again and told me I owe R2000. It is still not cancelled. I really do not know what to do.

0
Replies (5)
Cell C
Cell C's reply04 May 2021, 10:18
Official
Good day Ronel Van Wyk 

Thank you for contacting Cell C.

We have received your review regarding the cancellation of your Cell C account. The account is Permanently deactivated. We will be in touch to help resolve your query.

^NZ




RW
Ronel W's update04 May 2021, 16:57
Reviewer Update
Thank you for your quick response and your call. We will see f my problem is solved.
Cell C
Cell C's reply04 May 2021, 19:44
Official
You're welcome. 

^MM
RW
Ronel W's update01 Jun 2021, 08:05
Reviewer Update
Although Cell C deactivated my account after my review I am still struggling to get them to write of the R2300 that they say I owe them. Danielle from their social media department called me that same day and said that she will not stop until it is cleared out. Last week I got a call from the debt collectors that they just received my account of R2300 to collect the money from me. I am trying to get hold of Danielle but they just ignore me. I sent a few e-mails to her personal work e-mail address but with no reply. I already paid 2 times in the past when the same happened. I don't know for how long this will continue.
Cell C
Cell C's reply01 Jun 2021, 09:56
Official
Good day Ronel

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. 

We would like the opportunity to investigate your feedback further.

We will revert with feedback.

^YM