CS
Clinton S
1 reviews | Active since May 2013
02 Jul 2025, 19:29
Truly Horrid Service.
Cell C has a query with me now since the 20th June this is absolutely beyond bad service. I have explained the problem more than 12 times and I dont know why if a reference number is given for a case the problem must be logged. I am being dragged around like a idiot and Cell C does not care and don't have competent staff whatsoever. A screenshot was sent as proof to Bongani with a email to *** and also no reply at all no real help. When I phoned 20th June one of your agents **** too me and said that I cannot load airtime when phoning him and only gave me a option too buy data a 1.5gig bundle. Why was I **** too like this I phoned other agents and they said that I can load airtime. These problems must be sorted asap or I will take it further. My number is ***
Jan Swanepoel
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
02 Jul 2025, 19:36Dear Mr. Swanepoel,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and the lack of resolution regarding your query since 20 June. We understand how exhausting it must be to explain the same issue multiple times without meaningful progress, and we deeply regret the inconvenience caused.
We are especially concerned to hear about your experience with one of our agents and the conflicting information you received regarding airtime loading. This is not the standard of service we aim to provide, and we are escalating this matter internally for urgent review and feedback.
We have also noted that you sent a screenshot to *** and have not received a response. We will follow up with the relevant team to ensure your supporting documents are reviewed and your case is prioritized.
We are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience, and we hope to restore your confidence in our service.
Regards
Cell C | DA
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and the lack of resolution regarding your query since 20 June. We understand how exhausting it must be to explain the same issue multiple times without meaningful progress, and we deeply regret the inconvenience caused.
We are especially concerned to hear about your experience with one of our agents and the conflicting information you received regarding airtime loading. This is not the standard of service we aim to provide, and we are escalating this matter internally for urgent review and feedback.
We have also noted that you sent a screenshot to *** and have not received a response. We will follow up with the relevant team to ensure your supporting documents are reviewed and your case is prioritized.
We are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience, and we hope to restore your confidence in our service.
Regards
Cell C | DA
Cell C's reply02 Jul 2025, 19:36
Official
Dear Mr. Swanepoel,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and the lack of resolution regarding your query since 20 June. We understand how exhausting it must be to explain the same issue multiple times without meaningful progress, and we deeply regret the inconvenience caused.
We are especially concerned to hear about your experience with one of our agents and the conflicting information you received regarding airtime loading. This is not the standard of service we aim to provide, and we are escalating this matter internally for urgent review and feedback.
We have also noted that you sent a screenshot to *** and have not received a response. We will follow up with the relevant team to ensure your supporting documents are reviewed and your case is prioritized.
We are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience, and we hope to restore your confidence in our service.
Regards
Cell C | DA
Thank you for bringing this to our attention. We sincerely apologize for the ongoing frustration and the lack of resolution regarding your query since 20 June. We understand how exhausting it must be to explain the same issue multiple times without meaningful progress, and we deeply regret the inconvenience caused.
We are especially concerned to hear about your experience with one of our agents and the conflicting information you received regarding airtime loading. This is not the standard of service we aim to provide, and we are escalating this matter internally for urgent review and feedback.
We have also noted that you sent a screenshot to *** and have not received a response. We will follow up with the relevant team to ensure your supporting documents are reviewed and your case is prioritized.
We are committed to resolving this matter as quickly and fairly as possible. Thank you for your patience, and we hope to restore your confidence in our service.
Regards
Cell C | DA
CS
Clinton S's updateReviewer Update
05 Jul 2025, 11:51Hi when will Cell C get back to us this has taken up very much of our time and patience now. How can this take so long.
CS
Clinton S's update05 Jul 2025, 11:51
Reviewer Update
Hi when will Cell C get back to us this has taken up very much of our time and patience now. How can this take so long.
Cell C's replyOfficial
05 Jul 2025, 12:34Dear Mr. Swanepoel,
We truly understand how frustrating the delay has been.
Please note that reference SD*** has been logged with our technical team, and we are still awaiting their final feedback. Based on the latest update, you can expect a response from Monday. We sincerely apologise for the inconvenience and appreciate your continued patience as we work to resolve this matter.
Regards,
Cell C | TN
We truly understand how frustrating the delay has been.
Please note that reference SD*** has been logged with our technical team, and we are still awaiting their final feedback. Based on the latest update, you can expect a response from Monday. We sincerely apologise for the inconvenience and appreciate your continued patience as we work to resolve this matter.
Regards,
Cell C | TN
Cell C's reply05 Jul 2025, 12:34
Official
Dear Mr. Swanepoel,
We truly understand how frustrating the delay has been.
Please note that reference SD*** has been logged with our technical team, and we are still awaiting their final feedback. Based on the latest update, you can expect a response from Monday. We sincerely apologise for the inconvenience and appreciate your continued patience as we work to resolve this matter.
Regards,
Cell C | TN
We truly understand how frustrating the delay has been.
Please note that reference SD*** has been logged with our technical team, and we are still awaiting their final feedback. Based on the latest update, you can expect a response from Monday. We sincerely apologise for the inconvenience and appreciate your continued patience as we work to resolve this matter.
Regards,
Cell C | TN
CS
Clinton S's updateReviewer Update
05 Jul 2025, 16:03Thank you for the update.
CS
Clinton S's update05 Jul 2025, 16:03
Reviewer Update
Thank you for the update.
Cell C's replyOfficial
05 Jul 2025, 16:11You are most welcome.
Regards,
Cell C | TN
Regards,
Cell C | TN
Cell C's reply05 Jul 2025, 16:11
Official
You are most welcome.
Regards,
Cell C | TN
Regards,
Cell C | TN
CS
Clinton S's updateReviewer Update
07 Jul 2025, 17:30Good day. I was contacted again with no solution today being asked the same questions as before. What is going on? My son is unemployed and would do a much better job than I have been shown by CellC ,makes me wonder why he is unemployed. Cell C it has been 24 days for this query to be resolved. What is going on?
CS
Clinton S's update07 Jul 2025, 17:30
Reviewer Update
Good day. I was contacted again with no solution today being asked the same questions as before. What is going on? My son is unemployed and would do a much better job than I have been shown by CellC ,makes me wonder why he is unemployed. Cell C it has been 24 days for this query to be resolved. What is going on?
CS
Clinton S's updateReviewer Update
14 Jul 2025, 11:00Hi. Cell C service is absolutely and truly the worst. I have lost all trust in this company and will be posting all over social media how bad your service is.
CS
Clinton S's update14 Jul 2025, 11:00
Reviewer Update
Hi. Cell C service is absolutely and truly the worst. I have lost all trust in this company and will be posting all over social media how bad your service is.
CS
Clinton S's updateReviewer Update
22 Jul 2025, 11:56Hi Cell C has there been any progress? It has now been 35 days?
CS
Clinton S's update22 Jul 2025, 11:56
Reviewer Update
Hi Cell C has there been any progress? It has now been 35 days?
CS
Clinton S's updateReviewer Update
24 Jul 2025, 11:19Hi. Has there been any progress on Cell C app problem this is beyond bad service now.
CS
Clinton S's update24 Jul 2025, 11:19
Reviewer Update
Hi. Has there been any progress on Cell C app problem this is beyond bad service now.
CS
Clinton S's updateReviewer Update
24 Jul 2025, 14:06Dont use Bongani to take care of your dirty work he is a good guy doing his work. Cell C must sort this out properly.
CS
Clinton S's update24 Jul 2025, 14:06
Reviewer Update
Dont use Bongani to take care of your dirty work he is a good guy doing his work. Cell C must sort this out properly.
CS
Clinton S's updateReviewer Update
01 Aug 2025, 14:53Hi.
Why is Cell C spam calling me 4 times a day and when person answers no is on the other side or the phone gets slammed in your ears. What pathetic excuse is this? No one gave Cell C permission to spam call me. Is this how you treat people? And strangely enough 2 minutes after every call car track phones me. You will be lucky If I dont sue cell C.
Why is Cell C spam calling me 4 times a day and when person answers no is on the other side or the phone gets slammed in your ears. What pathetic excuse is this? No one gave Cell C permission to spam call me. Is this how you treat people? And strangely enough 2 minutes after every call car track phones me. You will be lucky If I dont sue cell C.
CS
Clinton S's update01 Aug 2025, 14:53
Reviewer Update
Hi.
Why is Cell C spam calling me 4 times a day and when person answers no is on the other side or the phone gets slammed in your ears. What pathetic excuse is this? No one gave Cell C permission to spam call me. Is this how you treat people? And strangely enough 2 minutes after every call car track phones me. You will be lucky If I dont sue cell C.
Why is Cell C spam calling me 4 times a day and when person answers no is on the other side or the phone gets slammed in your ears. What pathetic excuse is this? No one gave Cell C permission to spam call me. Is this how you treat people? And strangely enough 2 minutes after every call car track phones me. You will be lucky If I dont sue cell C.
CS
Clinton S's updateReviewer Update
08 Aug 2025, 11:36Again being called by cellc and when a person answers no one speaks. *** and it is 084145 again. Abuse of customers privacy again.
CS
Clinton S's update08 Aug 2025, 11:36
Reviewer Update
Again being called by cellc and when a person answers no one speaks. *** and it is 084145 again. Abuse of customers privacy again.
CS
Clinton S's updateReviewer Update
08 Aug 2025, 12:22The same happened a week ago and a person phoned and also said that my name has been taken of but here we are again today. Instead of phoning just makes sure you do not phone and abuse my privacy.
CS
Clinton S's update08 Aug 2025, 12:22
Reviewer Update
The same happened a week ago and a person phoned and also said that my name has been taken of but here we are again today. Instead of phoning just makes sure you do not phone and abuse my privacy.