CS
CHRIS S
1 reviews | Active since Apr 2011
05 Nov 2015, 09:37
Triple debits
Cell C debited 3 times for insurance on 31 October.<br> <br> I emailed them - no response<br> <br> I then called - the call centre employee said it was a problem and I would be refunded - this has still not happened.<br> <br> According to the call centre employee, several people had the same problem and management was aware of it. If so, I find it incredible that they did not email / phone all the clients admitting the problem and promising to pay back the money!
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Cell C's replyOfficial
05 Nov 2015, 09:58Hello cbsloane,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Nov 2015, 09:58
Official
Hello cbsloane,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Best regards,