triple debit for cancelled insurance

Insurance for two cellphones was cancelled successfully with C Surance on 6 October.<br> 31 October each cellphone insurance premium was debited from my account THREE times.<br> 2 November I called - *** does not work from my vodacom cellphone or landline.<br> Nancy acknowledged the error and said all SIX debits would be returned within 72 hours.<br> 5 November I called and was disturbed by only 4 debits being reversed.<br> After much back and forth it was confirmed the two debits would be returned. <br> Request to speak with Supervisor were met with reluctance.<br> 11 November attempted to call again regarding debits NOT being reversed - an hour, a promise of a follow up call from both Lindiwe (call centre agent) and Masego (supervisor) and the reverse within 72hours.<br> none of what was promised on 11 November has happened.<br> On 11 November i also insisted on C Surance compensate me for the inconvenience of having R1200 debited from my account by mistake and that two weeks later I am still trying to get the last two debits reversed. <br> <br> <br>