Triple debit.

The insurance company for Cell C (CSurance) has debited my account 3 times this month. With the 3 debits taken the was 3 service fees app****. So I called CSurance to explain that it is not a problem if they keep the payments so that i am in advance for 2 months as the service fees would be app**** accordingly but they are unable to do that and the have to refund me which is going to have another service fee app****.<br> <br> Problem is that they have been getting complaints about this as lots of clients experienced the problem and apologise as their system was at fault hence the problem but they are not going to take any responsibility for fees incurred, <br> <br> It is very sadning when a company you trusts says i am sorry for this but you will have to sort out the rest yourself as i apologised and that is where it ends.<br> <br> i am sure people who where not paid on time and have cheque accounts are now respobsible for bounced debits which is likely more than the actual debit and Cell C wants nothing to do with it.<br> <br> To think I almost upgraded my contract with them last week. Mxm