******* to an upgrade I do not know.

I found out that I have a Sim card contract upgrade which I knew nothing about. I spoke to Ridwaan on the 30th of September 2022. I was looking to upgrade my phone. He said I missed 1 instalment I must pay 3 then he will call me. He said he will reduce my instalment just to help me to R179. To my surprise it deducted normal instalment the following month. The following month I left R200 in my bank account, and it was unpaid. I phoned and they told me the R179 was for an upgrade from November 2022. To my surprise I was shocked. Such lies and *****. I phoned cancelling and they said they will escalate and then gave me ref number. I only got feedback only yesterday after complaining of threatening SMS's. They said they listened to the call, and I agreed. They say if I want to hear the call, I must go to CellC. But I never went to CellC when they created this *****. I never used their data. After almost 10 years with CellC this is how I am being treated. When this Ridwaan want sales decided to trick me and I am being held accountable for something I do not know. And I am phoned daily, and I must tell my story daily and nothing has been done. Now I must pay cancellation fees for a contract I know nothing about, and no one is willing to help me at CellC. And I must run around at my expense to listen to the call. CellC is deducting money from my account every month, and this is giving me bank charges. I am so disappointed. Such *********ness. Such tricks.